Delivery/Shipping Questions
What kind of shipping do you offer?
We offer Ground, Overnight, 2-day and 3-day delivery!
Can I pick the delivery for a date in the future?
Yes, you will be given the option to choose your delivery date at checkout. A calendar will provide you with the option to select and view the shipping costs for your selected arrival date prior to checking-out.
How fast can my order get there?
If you place your order before 3pm PST, Monday – Friday, you can take advantage of having your package shipped out of the warehouse that day, as all shipments out of the warehouse occur prior to 3pm PST. This means that you get to take advantage of same day shipping, with tomorrow being the quickest we can get a BroBasket to your recipient.
How is the shipping cost calculated?
The shipping cost will depend on the size and weight of your gift, the destination it is going to, and the delivery date requested. If you would like to determine the cost of shipping for your gift, you will simply want to proceed to the checkout process. You are given the option to select the delivery date from a calendar prior to entering your card information. The calendar will convey how much shipping costs, depending on the date you have chosen.
Does someone need to sign for the delivery?
YES! Most of our gift baskets contain beer, wine, and or spirits which require an adult signature. If your basket contains alcohol, someone over the age of 21 needs to be there to sign for the package. If the package does not contain alcohol, no signature is required!
Are delivery times guaranteed?
Although we have spent countless hours crafting a custom date picking solution that ensures that your BroBasket will get to your recipient on the day that your requested, there can be delays on rare occasions due to circumstances outside of Brobasket’s control.
*Although we will always ship your order in time for the date requested , our carriers continue to experience delays from time to time due to the delays from the pandemic or unforeseeable issues such as bad weather. Due to this, we are unable to guarantee that your package will arrive on the exact date selected or provide refunds due to late arrivals. Although it is rare for delays to occur, we unfortunately have no control over this despite us ensuring that your gift leaves our warehouse on time.
What if an adult is not present at the time of delivery?
It is good to note that UPS and our carrier Golden State Overnight will make up to three consecutive attempts to deliver your package. If they are unsuccessful to deliver your package on all three attempts, the carrier will hold the package at the nearest facility. If there is no one available to pick-up the package at their facility, the package will be returned back to BroBasket and BroBasket will refund the basket purchased, minus shipping fees accrued due to the packages return to our facility. At that point however, there does remain the option to have the basket reshipped!
We do highly recommend that you ship the BroBasket to a place with an adult present during the day. We also recommend that our customers ship to offices and business locations. (Baskets do not arrive with our logo, so the business will have no idea what the baskets contains.)
Please refer to our terms and conditions to be assured that we follow all applicable local and state laws when shipping our baskets. We do not sell or ship any gift baskets containing alcohol to minors, as the law prohibits minors from receiving or sending liquor, wine, and beer.
How do I determine how much shipping will cost?
You can select a delivery date prior to checkout. The calendar will provide you with a different shipping costs depending on the date, shipping option selected and the size/weight of your order. Make sure you look at the price associated with the date you picked because shipping can tend to get pricey if you want your package to arrive tomorrow (especially if its a Saturday) and you are on the East Coast. If you do not mind when the BroBasket arrives, do not select a date and we will send it out within 24 business hours via regular ground. If you want to ship your basket with the least expensive method, you can simply select ground shipping.